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Need support now?
- Contact support
- Submit a support email ticket
What kind of support can I get?
To remain effective, your website can't stand still. Whether you need a simple content update or a completely new feature, AGF is here to help. Our prepaid customer support packages give you flexible access to ongoing help with as little or as much as you need, when you need it. Or if you prefer, you can pay for support as you use it.
Our hosting and domain packages also include technical support to make sure your site stays up and running.
Making changes
Our on going customer support helps you keep your site up to date. we will make the changes for you after information completed. The services we offer include:
- Adding new content, and updating or reformatting existing content;
- Helping you add images, video or other special kinds of content to your site;
- Implementing new features and making sure they work the way you want;
- Design changes - anything from a new logo to a complete redesign;
- Training for new or existing staff.
Pricing
Our prepaid ongoing support plans give you the flexibility to get changes made to your site whenever you need them, and pay by the minute for the time you use. Prepaid plans start at $XXX per hour, and your balance never expires. If you prefer, you can also pay for support as you go, at a rate of $XX per 30 minutes or part thereof.
Email us for the latest pricing
Keeping things running
Hosting support
If your site is hosted on the Standard Environment, the following kinds of technical support are included in the cost of your Hosting Support Plan:
- Ensuring the correct operation or connectivity of your website.
- Ensuring the correct operation or connectivity of any email residing on the Web Ideas hosting environment.
Domain support
If your domain is registered via AGF, the following kinds of technical support are included in the cost of your Domain Support Plan:
- Dealing with any problems with domains registered with us.
- Assisting with renewals for domains registered with us.
How do I get support?
You can request support at any time via:
- AGF Helpdesk.
- or during business hours by calling +607-3522163.
After you lodge a request, you'll receive a ticket number and a link so you can keep track of how things are going.
We provide support during standard business hours: 9am to 5pm, Monday to Friday (excluding Malaysia public holidays). Target completion times vary depending on the scale of the request - however, urgent requests and hosting or domain issues are always dealt with as soon as possible.
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